Safety Information and Updates

Winter is officially here! Just a quick reminder on simple steps that help DKB drivers deliver safely and efficiently to your business during inclement weather. 

First, when snow is predicted, please utilize a Safety cone over fill ports.  This deflects snow and ice from covers and fills which allows drivers to locate the fillports in a timely manner.  Time spent searching for fills and chipping ice is time not spent delivering fuel.

Second, please make sure fills are properly color coded per API specifications.  We have attached a chart for reference below. 

 Third, please be sure that all drive isles, stairs and access ways are clear of snow and ice so Drivers can safely make deliveries to your tanks.

 Thank You all for your business and cooperation this winter season.  Remember, you are never the last stop!

There are dozens of things to keep in mind to stay on the right side of Environmental Regulations for us fuel dealers, one of which is the SPCC plan.

Spill Prevention, Control, and Countermeasure Plans (SPCC's) are a critical part of operating safely. If you store more than 12,000 gallons of petroleum products, regardless of packaging, you're required to have one but its actually a positive requirement when you think about it, and one that insures that your company and employees are always taking safety into account by knowing exactly what to do any time there is an issue. 

We retrain all our drivers on SPCC plans annually to make sure we keep everything fresh, and this also lets us get feedback from drivers on issues they see in the field, so we can proactively address them as needed. Your drivers are your eyes in the field and boots on the ground and your best source of information for both keeping everyone operating safely,and keeping them happy!

Making sure everyone is up to date and has a step-by-step detailed plan of action is a relatively simple way for us to make sure we're all focused on safety all the time. 

Ed wrote an article for Oil & Energy on SPCC plans and staying on top of regulations for the November issue, you can read the full article here at Oil & Energy Online 

We talked before about how we instituted a driving policy in 2010 that specifically prohibits drivers from using cell phones or any other devices while driving (you can read that policy here if you want: Dennis K Burke Distracted Driving Policy) in a nutshell, we have drivers call in prior to leaving their dispatched site for updates on loading instructions, next stops, etc, rather than answering dispatch or other calls while driving, loading, or delivering. 

The problem was, how could you know for sure someone wasn't using the phone? And what about the scores of sales people and others in company vehicles, how could we know for sure they were adhering to what we think is a critically important safety policy?

Good news.Turns out that "There's an app for that". 

The one we chose uses GPS to determine when the vehicle is in motion, and blocks the ability to text, email or use the phone until the vehicle is stopped. Pretty cool, right? 

You can read more about the app and why we chose to go with this method instead of hands-free devices or other options in Ed's September article for Oil & Energy here: Lock Down Phones Ensure Compliance

What do you guys think about locking down devices, or what policies or changes have you made that have helped reduce distractions for your drivers?

In talks at a recent Driver’s meeting, I got to thinking about how much the products that companies in our industry handle have changed over the years, and just how important it is to make sure that everyone in the company is up to speed with those changes and what those changes mean for them, whether they work as a driver, warehouse worker, or customer service rep.  

Whether your fleet has expanded into diesel delivery in response to regulatory changes for generators, your state is going to ultra low heat, your company has moved into biofuels/bioheat or ethanol gasoline, or your fleet is now using DEF, it's critically important that your operations and safety teams look at different product properties, risks, and differences.

It's important because not only do you need to train your drivers on placard changes and different loading procedures at both the truck and terminal levels, but you also need to train service techs and warehouse or supply personnel. Beyond that, it’s also important to train sales and customer service, which sometimes gets forgotten in the chaos of adapting to new products or regulations.

For example, we all experienced the biofuels learning curve with solvent properties dissolving gaskets quickly, and filters needing to be replaced more often. If your company is supplying BioHeat, it's important to let your service techs and customers know about increased filter change intervals. Warehouse personnel should know to keep an eye on and ensure proper hoses and gaskets are being used to avoid leaks, corrosion, and safety issues. Station customers should be aware of micron requirements for biodiesel filters. Customer Service reps and Sales teams should be informed enough on the product specs and specifics to answer customers questions on safe handling as well.  

If your company fleet has moved into using DEF, it's important to not only train drivers using the fluid in their own trucks, but if you store it in bulk at your facility, service and warehouse personnel should understand how to store it properly and what problems can arise from non-closed systems or non compliant metal pumps gaskets or fittings, etc. This is critical to ensuring you don't contaminate your fleet (or a customer fleet if you deliver). It’s also important to train sales and customer service on these same items, even though they don’t handle the product themselves, it’s a huge positive for your company to have customers know that they can call anyone at your organization and get the information they need to make sure they too are handling the product safely and properly.

Environmental risks and proper response for spills or leaks of products is important for all personnel as well – not just drivers. The entire staff needs to be aware on what is risky to their health, what's an emergency, what the protocol is for spills or leaks, etc. not only is this important for your liability but more importantly your staff safety, and the safety of your customers.

I thought it would be a good idea to run through different product handling needs and changes in more detail in future updates – what types of product changes have affected your company and the way you train staff to handle and deliver products?

Road Check is upon us again! The dates for the 72 hour inspection period for 2014 will be June 3rd through 5th. According to the Commercial Vehicle Safety Alliance (CSVA), one of the programs sponsors:

" Since its inception in 1988, roadside inspections conducted during Roadcheck have numbered over 1 million, resulting in more than 220 lives saved and 4,045 injuries avoided. It also provides an opportunity to educate the industry and general public about the importance of safe commercial vehicle operations and the roadside inspection program" (excerpt from CSVA's website, which is an excellent source for commercial vehicle operators:  http://www.cvsa.org/programs/int_roadcheck.php )

So what are they looking for and how can you make sure your truck is ready? Last year saw over 73 thousand inspections of trucks and buses (thats 17 PER MINUTE on average!) with 22% of trucks, and less than 4% of drivers placed out of service. 

The inspections all come down to ensuring that drivers are operating safely and doing so in a safe, properly maintained vehicle. Most of the prep is just a matter of paying extra attention to the simple every day safety measures we all take - making sure you have your license, medical card, hours of service paperwork/elog, and any cargo documentation you need in your truck - and it sounds silly but make sure you fasten your seatbelt! The craziest part of last years inspection numbers was that almost 900 drivers were cited for seatbelt violations!

Last year the inspections primarily focused on load securement, and this is always a critical part of the test since its a huge safety concern, so make sure your straps, chains, tailgates are in good shape and proper working order. In terms of the overall vehicle inspection, what you have the most control over as a driver is making sure you have proper documentation for what you're carrying, especially hazmat drivers. Making sure your vehicle is properly placarded, you have the right paperwork, and if youre in a city like Boston, you know what routes you can and cannot travel with hazardous cargo. This years focus is HazMat compliance, so all of us fuel folks have to keep that in mind and be extra vigilant. 

We all work hard to do our jobs as safely as possible every day, so just make sure you're a little extra vigilant next week, and it'll all be over soon!